“We recently converted our payroll processing system to MassPay and the cloud-based iSolved HCM platform. After evaluating five other payroll companies, we chose MassPay. From the first interview through conversion, the defining quality that really stuck out was a “personal touch”. Everyone has demonstrated a friendly and hands-on approach to customer service.
Our Business & Retirement Specialist, Implementation Specialist, New Client Specialist and Time and Attendance Implementation Specialist were all extremely easy to work with, professional and knowledgeable in their respective duties. They walked us through each step of the implementation process, plus clock installation, and everything has worked perfectly. The payroll process itself is simple, user friendly, and real time, which were some of our prerequisites.
I would, and have, highly recommended MassPay to my peers.
Allen C. Eppich, Controller, The Somerset Club
“We came off of a PEO and decided that MassPay with the iSolved platform was the right fit for us. Because we were always on a PEO prior to MassPay, they helped us get registered in all states we do business in. MassPay’s payroll and human resource experts are just that, experts in their field, and helped us to be a more efficient and compliant company. MassPay is very competitive on the cost side and will save us over $50,000 this year in administration costs from our previous PEO provider. They have excellent partners for benefits and work directly with those partners making the transition to MassPay very easy for us.
Don’t let the name fool you, MassPay isn’t just for processing payroll in Massachusetts. They handle all states we do business in with no issues. If you are looking for a payroll and human resource provider with great pricing and excellent partners for benefits, I would strongly recommend talking with MassPay.
Greg Loycano, CMA, Chief Financial Officer, Network Allies, LLC
“I have been in family business for my whole life, for the most part. When I started Ryan & Wood Distilleries, we jumped at the chance to have MassPay do our payroll, after hearing such great things of them from another small business. The hallmark of MassPay is truly its personal service. I have complete confidence that the company, regardless of how much success it has, will never grow away from that. We’ve been approached to change payroll providers in the past, and I’ve never considered it, because I have complete confidence in Jason Maxwell and the amazing team at MassPay. They’re the perfect fit for my family business.”
Bob Ryan, President, Ryan & Wood, Inc.
“We have a complicated payroll, so we had always felt that we needed the expertise of one of the “Big Two” providers. MassPay proved that belief was wrong. The software and reporting are both better than what we had before, but what really stands out is the competence and professionalism of the MassPay team.”
Ernie Jackson, Controller, R & L Associates and Aries Group
“We came to Mass Pay from ADP, from a world where you could never get a real person on the phone, that was so utterly frustrating. It was so refreshing to align with a business that had a family oriented feel yet was sophisticated and tech-friendly. It is a balance that is rare and difficult to uphold but MassPay is succeeding. With so many wonderful team members, and constant growth, they continue to impress. We would highly recommend them for all of your payroll needs.”
Sara Walsh, Payroll Manager, Able Home Care
“MassPay is a full service, cost effective payroll processor that beats the competitors. Their attention to detail, customer service response time and user friendly platform is top-notch. As a small business in New England, we were looking for that personal touch and with the help of our account manager and the rest of the team at MassPay, we have a true partner in running in our business. Thank you for providing such great service!”
Tara Hendricks, Controller, Kinvey
“Before I started taking care of our employee’s payroll with our business, we had bounced from company to company, unsatisfied with the rates and the service we were receiving. We tried probably 5 different payroll companies in 3 years, not only is that difficult for our accounting at the end of the year but it’s also frustrating for our employees and they’re paperwork. When I took over doing payroll in 2012, MassPay had approached me and I immediately saw the appeal of doing business with a local payroll company. They personally sat down to educate me and helped me set up all my systems. I ALWAYS talk to a real person, and my questions are always answered so quickly. It gives me the most amazing peace of mind knowing that this one aspect of our busy restaurants is being taken care of, and my employees appreciate it, too!”
Torie Farnsworth, Marino’s Cafe/Boardroom Cafe
We have been with Mass Pay for approximately 6 years now. We left our last payroll company because we were not receiving our W2’s until late January and our CD until mid March. We also did not have any access by computer to our current information for our employees if we needed it. Since changing over to Mass Pay, we no longer have these issues, which is huge to us. They have been very attentive to our needs. Their staff is very professional and always eager to help when we have a problem or question.
Andrea McAskill, Monte’s Restaurant
“We have been with MassPay since the beginning and it gets better and better. I love watching a success. MassPay has grown by leaps and bounds, and still treats our small business as if it were huge. That says something of the owner. I felt he was on the ball in the beginning and I am glad I was right.”
Susan Panagakis, Charlie’s Seafood
I would never change payroll companies and will continue to give MassPay referrals for they are the type of business I hope my clients think that I am. They have given my team at Classic Cuts Barbershop the best customer service and most detailed and professional service. Thank you for your amazing commitment and passion to all my payroll needs!
Chris Markos, Classic Cuts Barbershop
“I referred ADP before I started referring MassPay. I have now used MassPay for my own payroll for three years. I always refer them to my clients. They are easy to get in contact with, provide great service, great technology, and are all around great people. I recommend their services.”
Simon, CPA who operates a multi-state CPA practice along the East Coast of the US
“I could not dream of surrounding myself with a payroll team more competent than MassPay.”
Dave W, Former Paychex Client – Construction Company – Topsfield, Massachusetts
“I am a small business owner with a fast growing company. When I started looking into payroll services I figured they were all the same. I was wrong. It is about service and personal connections. MassPay’s ability to go above and beyond for my company is why they have my business. When I am late getting payroll over or I make any mistakes, my payroll specialist is always available to help me out. MassPay makes payroll the easiest part of running my business.”
David P – Health Services Company – Beverly, Massachusetts
“I have worked with MassPay for years. I wholeheartedly endorse and recommend MassPay for their prompt and professional service, and for their consistently going above and beyond the ordinary scope of duty. They have helped me out many times, and have been a pleasure to work with. Be sure to hire them. You won’t ever regret it.”
Dave, Attorney – Beverly, Massachusetts
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